The surveys are in and America has a new favorite fast food restaurant. Chick-fila has dethroned In-N-Out as America’s favorite fast-food restaurant.
The annual survey by Market Force -a customer experience management company- surveyed over 7,600 consumers on satisfaction and whether they would recommend the brand to others.
In-N-Out received a ‘Composite Loyalty Index’ of 73%. But Chick-fil-A unseated last year’s champ with a quality index of 79%, taking the 2019 crown as America’s favorite.
Chick-fil-A scored 82% in staff friendliness and overall cleanliness, the highest such scores in those categories. In-N-Out was also surpassed by another chicken restaurant, Raising Caine’s receiving a 78% composite loyalty index score.
Among sandwich restaurants, Jersey Mike’s topped the list with 69% and Chipotle won the Mexican fast-food restaurant list with a score of 61%.